Due to holidays or high demand, we are currently unable to accept climbing shoes for repair.
The repair process typically takes between 10 to 20 business days from the day we receive your climbing shoes.
The repair process typically takes between 5 to 10 business days from the day we receive your climbing shoes.
- For orders of 4 or more pairs in one box, the return costs (NL + BE) are covered by us. For orders of 6 or more pairs for the rest of Europe, the return costs are €10.00. For orders of 9 or more pairs, there are no return costs.
- When your repair is almost ready for shipment, you will receive an invoice and payment request from us. Your repair will only be shipped after payment has been received.
- The average shipping time is 10 business days after receipt of your climbing shoes.
- Shipping costs outside the Netherlands and Belgium are calculated according to current rates.
- If you do not specify a choice, La Sportiva and Scarpa climbing shoes will be repaired as standard using original materials (if available), and other brands will be repaired using Vibram XS Edge 4mm.
- If the edges or toe caps are very thin or damaged, they will also be repaired without prior consultation.
- Also carefully check the stitching, Velcro, lace closures, loops, etc. It would be a shame to have to send them back again for this.
- Print this form and send/bring it with your repair. If you don't have a printer, you can write down all your personal information and any repairs needed for each pair of climbing shoes on a piece of paper.
