Privacy Statement of Schoenmakerij Stultiens


At Schoenmakerij Stultiens, craftsmanship is paramount—and the same applies to how we handle your personal data. In this Privacy Statement, we explain which personal data we collect, why we collect it, and how we handle it with care.


1. Who are we?

Schoenmakerij Stultiens
Beekstraat 63, 6001 GH Weert
Phone: +31 495 536 268
Email: info@schoenmakerijstultiens.nl

We are responsible for processing your personal data—and we take that responsibility seriously, as you rightfully expect.


2. What data do we process?

When you visit us or contact us, we may process the following information:

  • Your name and contact details (e.g., email address, phone number)
  • Information about the shoes or products you bring in
  • Payment confirmation details (excluding full bank details)
  • Photos or notes related to repairs
  • Any information you share via email, phone, or our contact form


When you use our website, we also collect limited technical data via cookies. You can read more about that in our cookie statement.


3. Why do we process your data?

We use your data exclusively for:

  • Providing our services (such as repairs, orders, or appointments)
  • Responding to questions or requests
  • Improving our service
  • Administrative obligations (such as compliance with tax law)


We never use your data for third-party commercial purposes.


4. On what legal grounds do we process your data?

We process your data based on:

  • Contract execution – such as when carrying out repair orders
  • Legal obligations – for example, record-keeping duties
  • Legitimate interest – to improve service and manage customer relationships
  • Your consent – for example when signing up for a newsletter (which you can unsubscribe from at any time)


5. How long do we retain your data?

  • Repair and customer data: up to 7 years (for tax retention requirements)
  • Contact details without an order: up to 1 year
  • Newsletter data: until you unsubscribe
  • Cookies: see our cookie statement for details


6. Do we share your data with others?

We share your data only when necessary for our services, for example with:

  • Suppliers or delivery services (for orders)
  • Our accountant
  • The Dutch Tax Authority (when required by law)


We never sell your information to third parties.


7. How do we secure your data?

Appropriate technical and organizational measures are in place to protect your data—such as secure computer systems, limited access, and careful handling by our staff.


8. Your rights

You have the right to:

  • Access your data
  • Correct or delete your data
  • Object to the processing of your data
  • Withdraw consent
  • Lodge a complaint with the Dutch Data Protection Authority


You can contact us at info@schoenmakerijstultiens.nl or call +31 495 536 268. We will respond within four weeks.


9. Changes to this statement

This Privacy Statement may be updated from time to time. We recommend checking it regularly; the most recent version is always available on our website.

Questions? Feel free to drop by our shop, give us a call, or send a message. We’re happy to help—with craftsmanship and clear explanations.