When your climbing shoes are almost ready, we'll send you an invoice and payment request by email.
Your repair will only be returned to you once payment has been received.
Can I also drop off my climbing shoes at your shoemaker's?
Yes, please complete the repair form and hand it in with your climbing shoes.
How long will I be without my climbing shoes?
On average around 10 working days after receiving your repair.
Do you repair all brands of climbing shoes?
Yes, we can repair all brands of climbing shoes.
Are shipping costs to Belgium more expensive?
No, the rates for the Netherlands and Belgium are the same, and for Belgium too, if you order 4 or more pairs in one box, we will cover the return shipping costs.
Is heat harmful to my climbing shoes?
Yes, high temperatures are bad for the glue that holds the shoes together, among other things. It can then come loose.
Can you also have just the broken nose repaired?
The answer is no, a toe pad is always partially attached to the sole. This is the construction of the climbing shoe, and it is unfortunately not possible to replace a sole that has been removed.
What should I do after completing the form?
After completing the form, you will receive an email with a printable version. Print it out or write the information on a piece of paper and put it with your climbing shoes, and then you can send or bring them to us.
When is it time to resole my climbing shoes?
This is the ideal time. You only need to replace the soles, provided the rubber on the toes isn't too thin.
